Nuffield Industrial Estate
Unit 28 Benson Road
BH17 0GB Poole , Dorset
Tel. 01202 676 678
At Moto-oil we are fully commited to total customer satisfaction.
Making a Purchase
All prices shown on the website are in pounds £ Sterling and include VAT at the current rate unless otherwise stated. The purchase price for each item will be individually displayed and also a total price for each order prior to completion of purchase. Prices may change and offers may be withdrawn at any time.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.
Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these Terms and Conditions carefully as they contain important information about your order.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.
Delivery costs outside UK must be confirmed with Moto-oil via email before finalising your purchase. Please contact us for a price confirmation on 01202 980592 or 074 12 254 254
Depending on supply and demand it is occasionally necessary to substitute the same product with an alternative size, eg. 1 x 5lt bottle with 5 x 1lt bottles. Moto-oil will always maintain the 1 x 5lt price as requested in your order. If you do not want us to substitute product sizes please let us know when placing your order.
We will be happy to answer all your questions and provide assistance.
HOW IT WORKS
Delivery can be made to your home or work address, or to an alternative address - whatever's convenient for you! We regret that our couriers are not able to deliver to PO boxes and military bases.
An order acknowledgement will be sent to you automatically once your order has been received and processed, which will include price, delivery cost and a full discription of the products ordered.
All items supplied by Moto-oil will leave our business premises having been checked and packed in a strong transport box for shipping (Inc. transport jiffy bag ) to reach you in perfect condition.
All deliveries must be signed for.
Please note that when signing for goods received you are signing for goods in perfect condition. If you find that your delivery shows any sign of damage whatsoever please check the goods thoroughly in the presence of the courier and only accept the goods when you are completely satisfied.When the goods are not to your satisfaction do not accept the delivery, state this on the delivery note and contact Moto-oil immediately on 01202 980 592 or 074 12 254 254 to order replacement goods.
Should you require a product that is not in stock we can arrange a back order for you. We will contact you regarding availability and duration and request your confirmation for this action.
At Moto-oil we hope that you are pleased with your purchases, however we know that sometimes you will need to return or cancel an order. The customer has the right to cancel any order any time within 7 working days after you receive the item. Before you cancel an order you must contact us in writing or call (to discuss the procedure ). If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning the item(s), so you should take out insurance to cover the value of the good in question. The goods must be un-opened, clean and in the same condition as they left Moto-oil to allow for re-sale with the original packaging and documentation. Where the customer exercises their right to cancel, the refund (less any deduction agreed and advised) will be retuned within 30 days of the cancellation.Any items which have been supplied to you by “special order” will not be accepted as returns unless they have been received and signed for ( you must state this on the delivery note and then contact us immediately). We reserve the right to levy a 25% restocking charge for refused deliveries of correctly supplied goods. All items supplied will leave our store having been checked to be in perfect condition. No returns will be accepted without prior agreement.
Any non-stock items, supplied as “special order”, will not be accepted as returns.
Please contact us before returning goods.
Ref;- Customer protection (distance selling ) regulations 2000.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Quoted delivery prices refer to orders of up to 60kg maximum. Please contact us for delivery prices on orders over 60kg. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
All offers are subject to availability and while stocks last.
All products sold comply with applicable legislation and customers statutory rights are not affected by these terms and conditions.
Payments and Security
We only accept payment for orders in £ sterling.
We accept payment by Visa, Visa Debit JCB, Maestro, MasterCard and Pay Pal
A surcharge of 3.4 % applies to all credit card payments.
Paypal is also accepted with a surcharge of 3.4% to cover Paypal charges.
If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email.
Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we actually take payment.
We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear.
If you have any further queries, please contact your bank/card issuer.
All products sold comply with applicable legislation and customers statutory rights are not affected by these terms and conditions